The Intelligent Enterprise and Knowledge Management

Needs for improved performance places different demands on enterprises everywhere. They must provide knowledgeable, intelligent behavior that requires new capabilities. Enterprises have turned to explicit and systematic knowledge management practices to make available the intellectual capital needed to perform effectively, internally and relative to stakeholders. They emphasize creation of people-centric practices to build, apply, and deploy knowledge and understanding for support of innovative and effective knowledge-intensive work. Starting knowledge management practices can be achieved by modifying and implementing standard building blocks. Whereas knowledge management has become a valuable business tool, its complexity may be vexing, and successful practice requires appropriate competence by both practitioners and their managements. The knowledge economy has already led to significant changes in the workplace, and future changes may be greater. As for many other management directions, it is expected that in the intelligent enterprise, knowledge management will be integrated into the basket of effective management tools, and hence disappear as a separate effort.